Shinjuku City Hotel N.U.T.S Tokyo

We booked a total of 2 rooms and have requested both rooms to be on the same floor. On the day of check-in, the staff informed us that they have upgraded our rooms and had assigned the rooms on the same floor. We had to follow the staff to walk a few blocks from the hotel lobby before she showed us to the rooms. We were surprised that the rooms were on a private level with just 2 rooms and a dedicated door. The rooms were spacious and had a small kitchen and can fit more than our family of 5. Apart from the usual amenities, they also provided skincare and shaving care for guests' use. Though the hotel was located about a 15 mins walk away from the Shinjuku buzz area, there were convenience stores, restaurants and cafes within reach if you prefer.

Location, friendly staff. Bathroom was large. Size of room was good. Held bags for us on check out. Free water each day.

The hotel is located in a quiet residential neighborhood, close to the subway station (5 minutes walking). There was no breakfast included in the reservation, but there were grocery and convenience stores very close by. We ha a room upgrade and we stayed in an annex building on the same street. The room had mini kitchen, dining table, and utensils, which was great. Excellent cleaning, well-equipped bathroom, and very spacious room. We had a double bed and a single bed, and a storage space for luggage. The stay was wonderful, we loved the area and the convenience of the surroundings. Every day room service and good air conditioning system.

The hotel wasn't too far away from the main area of Shinjuku but far enough out that it was in a quiet area at night time. Bed was comfy. Shower has good water pressure. Aircon kept the room nice and cool when we needed it to. We got a bottle of water each from reception every day. Reception staff were very nice and helpful. They provided a cot for our son which was great. He slept quite well in there. There is a sliding partition door between the bathroom and bedroom, and another between the toilet and the bath/shower. This came in handy to keep our son in the bedroom and also offered nice privacy when we were using the bath etc. We were travelling from Osaka back to Tokyo so we were able to ship our luggage to them with Yamato as well and they stored it for us until we arrived and then brought it up to our room for us.

TLDR: great location, good service, super clean, a bit tiny but bearable, close to the LGBT district, ignore the low star reviews (they improved), this will be my go to hotel if I’m coming back to Japan! Good: Tbh I was nervous about this hotel cus of the Google reviews but honestly ignore the low star reviews. We went on late Feb/March so less touristy. As an American I base off of locations and places with reviews but this kinda bl TLDR: great location, good service, super clean, a bit tiny but bearable, close to the LGBT district, ignore the low star reviews (they improved), will def come back to this hotel if I visit Japan again! Good: Tbh I was nervous about this hotel cus of the Google reviews but honestly ignore the low star reviews. We went on late Feb/March so less touristy. As an American I base off of locations and places with reviews but this kinda blew my expectations. This was my first ever stay in Japan and I was super happy with this hotel. They had great staff to help us check in. I love how they change and clean the rooms every night with fresh towels. Stayed on the 4th floor. Very clean hotel! I used the bath tub as a jacuzzi at this hotel was nice and relaxing after 10 hours of walking and exploring. The location is great! It’s close to the train stations so you can pretty much go anywhere and not use uber or taxi so many restaurants and convenient stores near by. If you wanna grab breakfast or late night snacks. It’s close to the gorgeous shinjuki gyeon national garden which I recommend. We wanted to stay in a LGBT district and it was close to the bars, bathhouses, and clubs! Felt very safe around the area even at midnight! There’s a laundry mat right across the hotel so if you wanted to do laundry it’s there and convenient! Have a lot of outlets to plug and charge multiple electronics. They have a fridge which was nice. Improvements: it’s tiny only recommend this place if you have 2 guests. Anything more it might be too tight!